Refund and Returns Policy

Welcome to https://www.fashion-diy.ie/. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Below is our comprehensive Refund and Returns Policy.

Returns

Eligibility for Returns:

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• You will need to provide the receipt or proof of purchase.

Non-Returnable Items:

• Gift cards
• Custom or personalized items
• Items on sale

Refunds

Process:

• Once we receive your returned item, we will inspect it and notify you that we have received your return.
• We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

• If you need to exchange an item for a different size or color, you can return the original item and place a new order.
• Exchanges are subject to product availability.

Shipping Costs

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Free Return Shipping:

• In cases where the product is defective or the return is a result of our error, we will cover the return shipping costs.